Frequently Asked Questions
Everything you need to know about your AusterFit experience.
What is the typical shipping timeframe for my order?
Standard shipping usually takes 3-7 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return and exchange policy?
We offer a 30-day return policy for all unused items in their original packaging. If you need to exchange a size or color, please contact our support team to initiate a pre-paid return label.
Do you offer international shipping?
Yes, AusterFit ships to over 50 countries worldwide. International delivery times vary by location but generally take between 10-21 business days.
How can I track my order?
Once your order is processed, you will receive a confirmation email containing a tracking link. You can also log into your AusterFit account to view live status updates.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products covered by a warranty?
All AusterFit hardware and apparel are covered by a 1-year limited warranty against manufacturing defects. If your product arrives damaged, we will replace it at no extra cost.